Privacy Policy for SEAFLO Marine & RV North America LLC
Effective Date: [1/1/2025]
At SEAFLO Marine & RV North America LLC (“SEAFLO,” “we,” “us,” or “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or sign up for customer service communications, including opting in to text messaging.
By accessing or using our services, including signing up for text messaging, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Personal Identification Information: Name, email address, phone number, mailing address.
- Communication Information: Messages, texts, or other communications you send to us for customer service or inquiries.
- Usage Data: Information about how you access or use our website or services, such as your IP address, browser type, device information, and browsing activity.
2. Use of Your Information
We use the personal information we collect for the following purposes:
- To provide customer support, including answering inquiries and resolving issues.
- To send you transactional or service-related messages, including responses to customer service inquiries.
- To communicate with you via text messaging, if you opt-in to receive such communications (details below).
- To improve our website, services, and customer experience.
- To comply with legal obligations.
3. Opting In to Text Messaging for Customer Service
By providing us with your phone number and explicitly opting in, you agree to receive text messages from SEAFLO Marine & RV North America LLC for customer service purposes. These messages may include:
- Responses to customer inquiries or support requests.
- Updates on the status of your inquiries, orders, or service requests.
How to Opt In:
You may opt in by providing your phone number through our website or customer service portal, or by agreeing to receive text messages when prompted.
Opt-Out:
If you no longer wish to receive text messages, you may opt out at any time by replying “STOP” to any message you receive, or by contacting us directly through our customer service channels.
Standard message and data rates may apply depending on your mobile carrier.
4. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may share your personal information in the following circumstances:
- With service providers or partners who assist in delivering our services, such as customer support tools and text messaging services.
- As required by law, such as to comply with a subpoena, legal process, or regulatory request.
- To protect the rights, property, or safety of SEAFLO, our customers, or others.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or alteration. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request corrections to any inaccuracies in your personal information.
- Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.
- Opt-Out: You may opt out of receiving marketing communications or text messages at any time.
To exercise any of these rights, please contact us using the information provided below.
7. Children’s Privacy
Our services are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under the age of 13, please contact us immediately, and we will take steps to remove such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
SEAFLO Marine & RV North America LLC
3602 W Sample Street
South Bend, IN 46619
(630) 825-7460
info@seaflousa.com
sales@seaflousa.com